You contact us to set up the mail forwarding service, this will require payment and you will need to complete a simple registration form and supply some copy ID documents so we know who you are (legal requirement).

You can then start giving our address to anyone that needs to write to you. The address will be –

Your Name
The Meridian
4 Copthall House
Station Square
Coventry
CV1 2FL

When mail arrives at our address we sort it and identify the mail as yours by the name you have given us.

The mail is then forwarded based on your instructions. We can forward the mail on a daily basis, weekly basis or we can hold it and forward to you when you instruct us.

The forwarding address can be changed without incurring additional fees subject to our terms and conditions.

There are two parts to our fee structure –

Part one - Annual fee payable in advance to use the service

Part two - Deposit to cover administration fees and postage costs where applicable

The deposit is used to cover our weekly administration charge. This means each week we receive mail in your name we deduct a fee (typically £1). This fee is only charged once per week regardless of whether we receive one item or perhaps three items. If no mail is received then no administration charge is deducted from your deposit. A week runs from Monday through Sunday. When the deposit runs out we contact you for an additional top up.

Please see our prices page for full details of our fees. The deposit is explained in full here - Deposit deductions

Are there any restrictions on the service?

In order to keep the service simple and the price low we do have the following simple restrictions for our mail forwarding service -

We are not able to receive and forward packages. The service is designed for standard letter type post. The reason for this are as follows

• Packages represent a security risk to our premises and staff as we do not know what they contain.
• We do not wish to be held responsible for the contents of packages so therefore will not handle them.
• Unfortunately criminals attempt to use services such as this to order goods with stolen credit cards and avoid detection by creating a chain of addresses. By not handling goods or packages we prevent this.

We monitor the volume of mail coming through the address and set a monthly limit of 20 items (averaged over 3 months) per customer name. If this limit is regularly exceeded we would normally levy a higher weekly admin fee to cover the additional time it takes to sort your mail. For example if we started receiving 40 items per month we would increase your weekly admin fee to £2 so your deposit would run down more quickly.

Items delivered to the address by a courier other than standard Royal Mail post may incur a higher handling fee to cover handling and repackaging fees.